Mountain Lion

Once upon a time, a small company named Apple introduced us to the Mac… I don’t think anyone at that time thought Apple would become the powerhouse that it currently is. These days, when Apple announces new devices or even looks to be releasing something new, it makes national news. We can expect a lot of media and consumer attention when Apple releases its next operating system: Mountain Lion.

A very early release was just given to tech reviewers. One of the biggest changes to the operating system is that it will have a similar look and feel to the iPhone and iPad, including:

Notification Center: a dark grey box that notifies you when emails and messages arrive and sends reminders from the calendar

Messages: replaces iChat and works and feels like the message app on the iPhone/iPad

PDF forms: can now be filled in from Preview

AirPlay: allows for wireless streaming of music and videos to any AirPlay device, including the Apple TV

Gatekeeper: the user chooses the level of security through System Preferences and can decide if the computer can install and run apps from Apple only, from trusted third-party developers, or from anyone

Author: Susan Hallinan

The Solar Annual Report: Innovative Design

Working in marketing has its highs and lows. For years I used to revel in the experiences I had at different agencies: Beer Fridays, jeans to work five days a week, Thirsty Thursdays, themed parties, Margarita Mondays, and so on. While we had a good time—and apparently had to de-stress ourselves often—it wasn’t always fun and games. Eventually reality arrived, crashing our party.

Which brings me to my next point: Don’t annual reports just flat-out suck? As hard as I try, I can’t seem to find one endearing thing about them. That is, until now.

German-based ad agency Serviceplan came up with an innovative way to produce a client’s annual report. Austria Solar, a company primarily focused on, you guessed it, thermal solar systems and companies, worked with Serviceplan to create an ingenious annual report that uses the sun’s energy to reveal its content.

The text is printed using special phosphorescent inks that only appear when they have direct or near-direct contact with light. It’s a clever little way to connect the big-picture idea to the physical execution. Check out this video that shows some of the work:

And who says annual reports can’t be fun?

Author: Eric Swenson

Six Sigma: Fact or Fiction?

Motorola developed this quality-control strategy in 1986, and in the ’90s Jack Welch, Chairman of General Electric, popularized Six Sigma by training all 276,000 GE employees in its principles. Today many companies in many industries adhere to the Six Sigma strategy. The goal of Six Sigma is to achieve only 3.4 defects per 1,000,000 products or transactions!

Is that truly achievable when you mix process and people together? Six Sigma demands perfection from all your staff, every day! No matter how talented your staff is, can all of them block out distractions outside their work environment to hit this perfection target daily? How do health, personal issues, family problems, child-care costs and concerns, stress, commuting, and fatigue impact staff productivity?

Now, pile on work-related issues such as client requirements and deadlines, employer demands and deadlines, increased responsibility due to staff reductions, information and technical overload, absenteeism and touchy coworker relationships––I’m sweating just writing about all these obstacles that face employers and employees 24/7 in every company in every industry.

Can you succeed in an environment that mandates “99% Right is 100% Wrong”? Six Sigma evangelists say YES because it is metric driven and verifiable. The problem-solving nucleus is based upon five processes: Define, Measure, Analyze, Improve, and Control (DMAIC). Problem areas are identified, and DMAIC analysis determines the root cause of the problem, allowing the team to develop solutions, including training to reduce errors to an acceptable level. Then, the plan is implemented and its success measured after a predetermined time period.

Despite being aware of the obstacles to its implementation mentioned earlier, I am a disciple of the Six Sigma principles because the goal is to attain an excellent level for client service. Six Sigma accountability reminds us that we must exceed client expectations in every interaction! If your company doesn’t strive to excel, your competitors will be more than happy to replace you.

Conclusion: Six Sigma = Fact!

Author: Ralph Fucci

Sassy Says: Get Your Bargains on Consumables, NOT Marketing Materials

People in my company think of me as the bargain queen. I know where to get a deal on just about everything. But when you are searching for bargains, you need to know what to splurge on and where to economize. I definitely don’t want half-price sushi (do you really want to take the chance that they are trying to get rid of the less-than-fresh stuff?), I don’t want to use Groupons for my medical care, and I don’t want to venture into areas where my knowledge is less than fluent looking for a deal.

This takes us to the marketing world. You can get business cards online for $1.99, but they are gang-run, you have no customer assistance, and what you get is what you get. Many people may think a $1.99 gamble is worth it. But is it? Many cultures and businesses take great pride in a business card. It serves not only to relay information, but almost as a certificate of honor and pride for what you do and the company you work for. People spend thousands at design firms conceptualizing the perfect business card, picking the perfect stock, ink, finish, etc.

There is an etiquette in some cultures for the presentation of a business card. The Japanese hold each corner and present it to the receiver. You would never just deal one out like we do here.

So I ask you, if this much thought and money is spent on a business card, what about the rest of your marketing materials? Don’t you want to be perceived as a sassy, forward-thinking company and not a cheap fly-by-night? Marketing materials, websites, and any other communication should always put your best business foot forward; potential clients make judgments on your company based on these items. Sometimes these materials are the first contact a person may have with your company. Making a great first impression is something I would never gamble with.

Remember: Shop around for the paper clips, glue sticks, and staples. Buy Groupons for the neighborhood office supply store and LivingSocial pizza deals for staff lunches. Visit the TKTS line for your discount theater tickets, shop the sample sales for amazing discounts in the city, and search websites for the cheapest gas in your area. But don’t scrimp on making a great first professional impression.

Author: Cari Frederico

Mobile World Congress 2012

Every year in February, the mobile industry and tech fans turn toward Barcelona for the Mobile World Congress. In the past, this event has introduced the latest and the greatest––the QR code, for example, and last year, near-field communications. This year is no different––major mobile companies will be unveiling their newest wares. (Unfortunately, one of the most anticipated smart phones will not be there. The Galaxy S III, which is generating a lot of buzz because of its AMOLED (active-matrix organic light-emitting diode) display and promises to be flexible and 3-D, will be shown at a Samsung-hosted event later this year.)

Here are some new products that will be presented at this year’s Mobile World Congress:

  • HTC is introducing two new phones running Ice Cream Sandwich: the Ville (dual-core) and the Edge (quad-core).
  • Nokia is back with its 900 Windows Phone.
  • RIM is expected to introduce the BlackBerry 10 OS.
  • One of the more interesting rumors concerns Tizen, a Linux-based open-source mobile operating system.

I predict the thing that everyone will be talking about is cloud-based mobile computing: a cloud-based app behaves like any other app, but the processing power comes from the cloud. There are a couple of cloud-based apps out there, like Mobile Gmail and Google Voice for iPhone, but expect to see more.

Author: Susan Hallinan

Social Media Explained

Eating donuts never seemed so complicated.

Source: Douglas Ray via Instagram (douglaswray).

Great Client Service Should Start at Home

I made a unique observation last night on the train home. Wednesdays are “Matinee Day” on Broadway, and as usual the train was crowded with riders who normally do not take the train. These people could be identified by the Playbills in their hands and the “deer in the headlight look” in their eyes as they boarded what they hoped was the right train home.

Enter two couples who split up to find seats. Phil and his wife from Milford, PA, just back from seeing the musical Memphis, sat behind me. The unusual part was their use of words like “may I,” “please,” “thank you,” “pardon me,” and “excuse me.” They even told the person in the three-seater that they were sorry to squeeze in and asked if it was OK, responding with a “thank you very much” when he said yes.

They were extremely polite, to the point that as the train cleared out they actually asked the conductor if it was OK if they switched seats. I was taken by the kindness they gave naturally and even told them so at the end of the trip. Clearly this couple was genuine in their manner, and it told me this came from the heart and was grown at home. Yes, Mother was right when she told us to say “thank you” and be polite, and maybe this is something that is rare in today’s world. It was alive and well on the train last night, though, that is for sure.

Client service should always be polite and professional to the extreme, and in today’s business model, it could mean the life or death of a business. Poor client service can be measured in loss of revenue, loss of market share, and loss of good public opinion. It’s not enough to say the customer is always right––what should be happening is an open dialogue based on trust and civility. When something does arise, clients will be more willing to work with someone they trust and who can be polite.

I then started to think about the customer service that I offer my clients. I always consider myself polite, but was I going the extra yard? I then considered the people I work with and my team in particular. Client service is not a department––it is everyone’s job. Our motto of “99% Right is 100% Wrong” is a core belief that keeps us motivated every day. We can never take our clients for granted.

What we can do to improve:

Greet our clients by name whenever possible and often.

Ask how we can help.

Listen to our clients and fulfill their needs

Bring that extra touch than invites clients back again and again.

Use words like “thank you,” “please,” and “may I”  in every conversation.

“Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.”
––Dale Carnegie

“Kind words can be short and easy to speak, but their echoes are truly endless.”
––Mother Teresa

Author: Tom Caska

How Can a Brand Live Longer?

A brand exists in the minds of others as a collection of impressions, relations, and loyalty. There are three variables that affect a brand within a consumer’s mind: duration, passion, and positive/negative energy. A brand should be able to control these variables and therefore control its lifespan.

How can you guarantee brand longevity? You should understand the demographic you’re targeting, appeal to that demographic, and always work to uphold your company’s reputation. You want your customers to trust you as well as remember you (advertising, marketing, word of mouth). Last but not least, keep your customers on their toes––give them something new to look forward to. As media evolve over time, brands should, too.

Coca-Cola, Tiffany, Coach, Chanel, Holiday Inn, Campbell’s Soup, McDonald’s––these are all brands with longevity. I believe one of the main factors in ensuring lasting brand success is an internal drive to change and adapt. It’s all about human needs. If you give what people want, they will like you, want you, and remember you. Apple has been doing this since 1976. It has evolved, gotten better with each product, and given people what they want as well as what they didn’t know they want.

Weaker brands and brand managers will fade away unless changes are considered and made. What is a long-lasting brand that stands out in your mind?

Author: Marina Kaljaj

Organize, Display, and Share: Two Start-Ups Take Aim From Different Perspectives

Chances are you may have at least heard of Dropbox and Pinterest. Dropbox is web-based file-hosting and sharing service––think your “My Documents” folder synced to a “cloud” and accessible within seconds (if not instantly) to other devices and synced computers. The service also makes it very easy to share documents or folders with anyone via a link or email. Pinterest, on the other hand, is a visual, social photo-sharing website and app. Users can “pin” photos, videos, and discussions onto a board that can represent whatever commonality or association they desire. The end result is a series of visuals linked by an author-determined common theme. The posts can be re-pinned, “liked,” or commented on across public posts or among friends.

Stand back for a moment. Both Dropbox and Pinterest were new functionally to the market. Both applications define a new, compartmentalized function (synchronized online file-sharing/storage and social photo-sharing, respectively). Both applications are based on the sharing of content, whether that content is files or visual content organized on “boards.”

Both Dropbox and Pinterest have simple concepts and are beautifully designed, but they do something that the average user doesn’t seek. They provide an innovative method for sharing files and visual content in an organized and intuitive manner. Innovation! Both are thinking about traditional functions in other mediums or systems and reapplying the concept to an online use. Any social media user, specifically someone familiar with Facebook, knows that with the expansion of the “Like” and “Share” buttons to every website, it has become easier than ever for any user to share content on Facebook. In turn, the content shared on friends’ news feeds has become less and less useful. An application like Pinterest enables you to collect visual content (that you may or may not have shared on Facebook or other social channels already) and curate it on a board conveying some general idea. Single-function, well-designed applications that are built on a social backbone enable users to filter out the noise from the deluge of content plunging down our news-feed waterfalls.

In contrast, Dropbox is a natural progression of cloud-based file storage and sharing, but the cost of the application (free up to 2GB) and desktop/mobile app compatibility make relying on it second nature as we use our mobile devices more and more. Draft a word doc on your iPad on the train on the way to the office, open the same file on your desktop and make final changes, then run to a meeting and send a link to the doc to your colleagues from your iPhone––simpler and more seamless than carrying thumb drives or the email-download routine.

Dropbox and Pinterest––use them, get to know them, try to break them. The apps and their core functions are the future of concentrated, single-purpose content sharing. Learning how to use new applications early on can help you develop a clearer picture of how you will interact and share content in the future as the world becomes more and more mocial (mobile social).

Author: John Carew

Creating a Public Persona of My Personality for Personal Branding Purposes

I started my second personal blog the other day. I won’t shamelessly promote it here, but my friends have been inundated with requests for support. I received an interesting response from my good buddy Joe. After reading a few posts he wrote to me, “Impressed how easily you put yourself out there to the masses. I find it easy to present a character for audiences, but feel less comfortable broadcasting myself. Brave.”

Although brief, I was taken aback by his commentary. Was I really wearing my heart and soul on the sleeve of this blog? Was I laying it all out there for the world to see? Surely I wouldn’t be so stupid as to be one of those people who just say whatever comes to their minds, right? You know the type. The blogger who thinks the world gives a damn about the mundanity of his or her life: “Today I bought shoes and already I have blisters. Wait, hold on a second, need some water. Okay, I’m back. Anyway.” Or someone who shares inappropriate confessions, driven by insecurities and the need for drama: “My boyfriend isn’t romantic and often looks around the room when we kiss.”

Is this who I’ve become but in a less exaggerated sort of way? The answer, I’ve come to discover, is maybe. If some of the things I write about come from a place of truth, then maybe I really am broadcasting myself to the world. The thing is, it doesn’t feel like that. For years now I’ve considered these public displays of personality to be fiction.

I’m talking about personal branding. I’m talking about the line, which has become incredibly blurred, between who we are and who we pretend or act like when we participate online, particularly in social media. When I think about the message I put out there for the world to view, I wonder if it’s really me. And again, the answer is maybe.

Personal branding is not a new topic. In fact, it’s become our way of life. Today, people can obtain or lose jobs based simply on the way they brand themselves online. What I wonder is, are we even aware we’re doing it anymore?

I’m reminded of my Facebook page from 2005 (Ah, the gloriously elitist days when you needed a .edu to get in). The page allowed you to fill in fields about your personality: favorite songs, books, movies, etc. They still exist today, but they’re certainly not as exposed and important as they were back then. I remember all the clever things I’d post: Favorite artist—post-mortem Tupac; Favorite activity—avoiding death; Interests—onesies; Favorite quote—“Sometimes I question your dedication to Sparkle Motion.”

It became a persona—a way for me to make fun while having fun. It was also the loss of my creating-a-personal-brand virginity (and just as experimental). It was me choosing to show the world, “Hey, I want you to think I’m funny!” And this has carried on for years. We all do it. Every time we post a Facebook status update or send out a tweet, we’re communicating something about ourselves. We’re making a choice, cognizant or not, about who we are or who we want people to think we are.

Larry Kimmel of the Direct Marketing Association recently said to our company, “Kids today begin branding themselves at the age of 16.” In fact, he’s right. The millennials today learn very early on how to portray themselves in social media. I think it’s going to become harder and harder for future generations to recognize the difference between this online community and the community of our neighbors.

Thanks to my pal Joe’s insightful observation, it made me realize that maybe we’ve all gotten a little too comfortable with our pen names. We ought to step back and think about the content we’re putting out there for the world to see. Whether it’s for privacy concerns or some other reason, unintended vulnerabilities could come back to hurt us. And if I get hurt, you may end up reading about it in my blog.

Author: Eric Swenson