Tag Archives: Marketing

The Solar Annual Report: Innovative Design

Working in marketing has its highs and lows. For years I used to revel in the experiences I had at different agencies: Beer Fridays, jeans to work five days a week, Thirsty Thursdays, themed parties, Margarita Mondays, and so on. While we had a good time—and apparently had to de-stress ourselves often—it wasn’t always fun and games. Eventually reality arrived, crashing our party.

Which brings me to my next point: Don’t annual reports just flat-out suck? As hard as I try, I can’t seem to find one endearing thing about them. That is, until now.

German-based ad agency Serviceplan came up with an innovative way to produce a client’s annual report. Austria Solar, a company primarily focused on, you guessed it, thermal solar systems and companies, worked with Serviceplan to create an ingenious annual report that uses the sun’s energy to reveal its content.

The text is printed using special phosphorescent inks that only appear when they have direct or near-direct contact with light. It’s a clever little way to connect the big-picture idea to the physical execution. Check out this video that shows some of the work:

And who says annual reports can’t be fun?

Author: Eric Swenson

Sassy Says: Get Your Bargains on Consumables, NOT Marketing Materials

People in my company think of me as the bargain queen. I know where to get a deal on just about everything. But when you are searching for bargains, you need to know what to splurge on and where to economize. I definitely don’t want half-price sushi (do you really want to take the chance that they are trying to get rid of the less-than-fresh stuff?), I don’t want to use Groupons for my medical care, and I don’t want to venture into areas where my knowledge is less than fluent looking for a deal.

This takes us to the marketing world. You can get business cards online for $1.99, but they are gang-run, you have no customer assistance, and what you get is what you get. Many people may think a $1.99 gamble is worth it. But is it? Many cultures and businesses take great pride in a business card. It serves not only to relay information, but almost as a certificate of honor and pride for what you do and the company you work for. People spend thousands at design firms conceptualizing the perfect business card, picking the perfect stock, ink, finish, etc.

There is an etiquette in some cultures for the presentation of a business card. The Japanese hold each corner and present it to the receiver. You would never just deal one out like we do here.

So I ask you, if this much thought and money is spent on a business card, what about the rest of your marketing materials? Don’t you want to be perceived as a sassy, forward-thinking company and not a cheap fly-by-night? Marketing materials, websites, and any other communication should always put your best business foot forward; potential clients make judgments on your company based on these items. Sometimes these materials are the first contact a person may have with your company. Making a great first impression is something I would never gamble with.

Remember: Shop around for the paper clips, glue sticks, and staples. Buy Groupons for the neighborhood office supply store and LivingSocial pizza deals for staff lunches. Visit the TKTS line for your discount theater tickets, shop the sample sales for amazing discounts in the city, and search websites for the cheapest gas in your area. But don’t scrimp on making a great first professional impression.

Author: Cari Frederico

Creating a Public Persona of My Personality for Personal Branding Purposes

I started my second personal blog the other day. I won’t shamelessly promote it here, but my friends have been inundated with requests for support. I received an interesting response from my good buddy Joe. After reading a few posts he wrote to me, “Impressed how easily you put yourself out there to the masses. I find it easy to present a character for audiences, but feel less comfortable broadcasting myself. Brave.”

Although brief, I was taken aback by his commentary. Was I really wearing my heart and soul on the sleeve of this blog? Was I laying it all out there for the world to see? Surely I wouldn’t be so stupid as to be one of those people who just say whatever comes to their minds, right? You know the type. The blogger who thinks the world gives a damn about the mundanity of his or her life: “Today I bought shoes and already I have blisters. Wait, hold on a second, need some water. Okay, I’m back. Anyway.” Or someone who shares inappropriate confessions, driven by insecurities and the need for drama: “My boyfriend isn’t romantic and often looks around the room when we kiss.”

Is this who I’ve become but in a less exaggerated sort of way? The answer, I’ve come to discover, is maybe. If some of the things I write about come from a place of truth, then maybe I really am broadcasting myself to the world. The thing is, it doesn’t feel like that. For years now I’ve considered these public displays of personality to be fiction.

I’m talking about personal branding. I’m talking about the line, which has become incredibly blurred, between who we are and who we pretend or act like when we participate online, particularly in social media. When I think about the message I put out there for the world to view, I wonder if it’s really me. And again, the answer is maybe.

Personal branding is not a new topic. In fact, it’s become our way of life. Today, people can obtain or lose jobs based simply on the way they brand themselves online. What I wonder is, are we even aware we’re doing it anymore?

I’m reminded of my Facebook page from 2005 (Ah, the gloriously elitist days when you needed a .edu to get in). The page allowed you to fill in fields about your personality: favorite songs, books, movies, etc. They still exist today, but they’re certainly not as exposed and important as they were back then. I remember all the clever things I’d post: Favorite artist—post-mortem Tupac; Favorite activity—avoiding death; Interests—onesies; Favorite quote—“Sometimes I question your dedication to Sparkle Motion.”

It became a persona—a way for me to make fun while having fun. It was also the loss of my creating-a-personal-brand virginity (and just as experimental). It was me choosing to show the world, “Hey, I want you to think I’m funny!” And this has carried on for years. We all do it. Every time we post a Facebook status update or send out a tweet, we’re communicating something about ourselves. We’re making a choice, cognizant or not, about who we are or who we want people to think we are.

Larry Kimmel of the Direct Marketing Association recently said to our company, “Kids today begin branding themselves at the age of 16.” In fact, he’s right. The millennials today learn very early on how to portray themselves in social media. I think it’s going to become harder and harder for future generations to recognize the difference between this online community and the community of our neighbors.

Thanks to my pal Joe’s insightful observation, it made me realize that maybe we’ve all gotten a little too comfortable with our pen names. We ought to step back and think about the content we’re putting out there for the world to see. Whether it’s for privacy concerns or some other reason, unintended vulnerabilities could come back to hurt us. And if I get hurt, you may end up reading about it in my blog.

Author: Eric Swenson

AdForum’s Top 5 Commercials for This Week

Check out AdForum’s top five commercials for this week. Judging from these picks, it seems agencies are feeling the funny in all their special areas. All five ads have a dollop or more of humor to them—making this week’s Utterly Orange selection all that more challenging. Even the typically not-so-exciting Cheetos spot has a funnier-than-usual feel to it.

The ad by BMF Sydney, “Delivery Girls,” gets mad credit for a great tagline: Not as sweet as you think. It reminds me of the Mike’s Hard Lemonade campaign that tries to imply Mike’s is not just a girly, sweet drink.

I also loved the Wheat Thins ad whose script, when listened to carefully, is just the words Wheat Thins over and over again. Brilliant copywriting? Just maybe.

All that being said, the clear winner here is mcgarrybowen and its campaign for Crystal Light. Mcgarrybowen has been the agency to watch these past few years, winning awards (and accounts!) left and right. In the past 365 days or so, it has taken on Advil, United Airlines, and Reebok. And those are just the accounts I’m aware of. The Crystal Light ad is funny with a dash of clever. Although it appeals to women primarily (I assume part of the brief), it’s still funny to all. It’s no wonder mcgarrybowen has been so successful these days. You can’t fake great advertising.

Feel different? Cast your vote!

1. Cheetos – “Party” – Goodby, Silverstein & Partners

2. Crystal Light – “Beach” – mcgarrybowen

3. LG – “Cheerleader” – DOJO

4. Toohey’s – “Delivery Girls” – BMF Sydney

5. Wheat Thins – “WHheat Thins” – BEING

Author: Eric Swenson

When Is It OK to Say No to a Client?

Are you insane? This goes against everything anyone in sales or customer service has ever been taught! The customer is always right, right? No! Is it right to promise what you can’t deliver? Is it right to tell the customer the job will be delivered in a short amount of time when you know it physically can’t be done? Is it right to tell a customer you have the capability to produce what you know your equipment or software isn’t capable of?

We always want to give customers what they want, even though we know we can’t always do that. But sometimes we need to say no if the client demands services that are prohibited, dishonest, or damaging to their brand, or if the client has extreme expectations. Consider this: Is it wise to say yes, work like a fiend, push your equipment beyond its limit, or spend all night writing a new program? No. This almost always results in an exhausted and frustrated employee, broken equipment, and a program that still doesn’t please the client. Disappointment is felt all around. It’s important to note that saying no doesn’t mean that you are ending your company’s relationship with a client. So, how do you say “no” without disappointing your most valued asset? When a client wants something that you can’t achieve, the best answer is to explain the reasoning behind the “no” and offer an alternative solution. People like being treated fairly. All the leading customer service and sales experts tell us to replace the word “no” with the statement, “Here’s what I can do for you.”

If you constantly give excellent customer service and your client is 99% satisfied with all that you do, it is always the better choice to say no when something cannot be done. Promise your absolute best, promise you will do everything “within reason” that you can, but remember that there is no shame in admitting defeat. And the most important lesson here is to admit defeat before you see “the whites of their eyes,” which will actually be the client seeing red if you constantly promise what you cannot deliver.

Bottom line: If you must say no, say it with empathy and clearness. Present an alternative solution so that the client doesn’t feel a loss of power. I personally dislike hearing “I understand how you feel.” Try to avoid that phrase. Everyone and everything has its limitations, which can often be overcome eventually. But for now, say no when you know deep down it’s the right answer.

Have you ever said no to a client? If so, want to share any stories that would help us all learn how to cope best with the situation?

Project manager Rob Mills offers great insight on when to say no to clients in this article.

Author: Doreen Doyle & Marina Kaljaj

What Would the Holidays Be Without Advertising?

Nary a day goes by when we don’t see an ad reminding us of an up-and-coming holiday. With Christmas just barely in our rearview mirror, our drugstore shopping lanes are already filled with Valentine delights. And it seems like only yesterday we were clearing off our pumpkin-littered mantles to make room for menorahs and SpongeBob nativity scenes.

Stepping outside, we see department store after department store brimming with ads promoting whatever Hallmark holiday is in season. I can’t even imagine what Macy’s must spend on its Christmas decor, the Thanksgiving Day Parade, the 4th of July fireworks, and other holiday festivities.

On TV, our commercials play familiar jingles often remade to sync with the product—sort of like this:

The 4th of July reminds us that we should celebrate not only our freedom from British tyranny, but also the fact that our forefathers knew how to party:

In other ads, Santa argues with Best Buy employees, converses with M&M’s, and even dresses in disguise as a car salesman.

We’ve grown so accustomed to these ads that we almost feel as though “Black Friday” and the “Summer Back-to-School Sale” are legitimate calendar holidays.

The word saturation comes to mind.

But what would we do without these ads? What would life really be like if corporations didn’t tie in their products and services with the holidays? How would we prepare? How would we know they were coming? Would the big holidays become more like Arbor Day? Would they be blips on the calendar, forgotten until the week before?

Just think of all the hype that’d be missed! If anticipation is the spice of life, holidays might just be stale bread. Croutons. That’s what I’m saying. I’m saying that if our complaints and frustrations with the seemingly endless supply of capitalistic holiday ads—indeed a complaint box of size—resulted in their absence, our holidays would be croutons.

All right, so maybe I’m not defending the vomit-inducing spots like the T-Mobile commercial above. I’d rather shoot myself in the face than hear that spot again. But it’s just so engrained in us—it’s become the “holiday spirit” we rely on every year. To imagine a life without TJ Maxx dancers, pitter-pattering through our malls and our hearts, is no life at all.

I consider myself incredibly out of touch with new products, widgets, and services. I’m as anti-consumerist/anti-commercialism-y as they come. And yet, I don’t know a world without holidays expressed in this particularly American manner. And quite frankly, I don’t want to.

One hundred days until Arbor Day. Let the countdown begin.

Author: Eric Swenson

Marketing Through Our Economic Fears

The recession has lasted much longer than many of us anticipated. For many, it has had the most far-reaching financial effects since the Great Depression. So it’s no surprise that while many organizations are doing just fine, they continue to stand pat and not make the investments necessary for continued growth.

As a marketing service provider, I have a unique perspective that comes from both marketing our business while providing those same services to our clients. It’s clear to me that most organizations do not put the proper resources and dollars into marketing themselves. In fact, many view marketing as a cost-center area rather than a valuable tool to grow the business.

Companies that are doing well––and there are many––have continued to hoard cash and refrain from reinvestment in capital projects as well as marketing efforts. It’s curious to me that every time business slows in our economy, the first budget cuts made are in the marketing departments. Doesn’t it make sense to increase your marketing efforts when business declines? Don’t we need to focus MORE on developing new business?

The cost of marketing in today’s digital world allows us to build an integrated marketing plan that fits into a broad range of budgets. Marketing through the use of digital tools such as email and social media carries a very low price point, and in some cases, it’s free. In fact, there’s a big shift away from traditional marketing toward interactive methods (see chart). The time resources to develop the messaging and creative are often the majority of the costs involved.

So if it’s this easy, why isn’t everyone doing it? Most organizations that are paralyzed by fear lack a clear strategy of who to market to, how they should be reached, and what message they need to hear. They just don’t see the benefits. Additionally, they lack a clear understanding of how to use the new media now available. After all, the myriad of icons we see from the different social sites is enough to make us crazy. It’s easier to pull in the reigns than to spend valuable time and resources on all of this change.

Here at Vanguard, we struggle with spending valuable dollars on marketing but recognize that it’s a vital link to future business relationships. As a business leader, it’s important for me to look at the “Marketing” line on the financial statements as an opportunity for new business rather than a cost center. Personally, I’m grateful we now have new and cost-effective avenues of communication. So my question to the audience is, what are you doing differently to market your organization?

Author: Robert O’Connell

Adforum’s Top 5 Commercials for This Week

Check out Adforum’s top five commercials for this week. While many of them have been played to death, we still enjoy seeing some of those foreign ads, which are often filled with uncomfortable surprises. At the end of the day, we at Utterly Orange have chosen Unicef’s “Santa” ad for its ability to strike that “serious” chord and remain entertaining. While many ads during the season provide cynical and humorous outside perspectives on our holiday habits, it’s nice to see a commercial that’s genuine. Take a look and cast your vote!

 

1. Jack Daniel’s – “Holiday Barrel Tree” – Arnold Worldwide

 

 

2. Best Buy – “When Mom Orders Online” – Crispin Porter + Bogusky

 

 

3. Unicef – “Santa” – Forsman & Bodenfors

 

 

4. Staples – “Holiday Rehearsal” – MacLaren McCann

 

 

5. Koko Productions – “Artisan” – DDB Canada (View with caution. Not the classiest thing out there right now.)

 

 

Author: Eric Swenson

Why Typography Matters

It’s everywhere: on buses, in subways, stores, apartments, and––more often than not––stalls at your local pub. If you’re as paranoid as I am, you’re probably thinking I’m referring to a new flu virus or an easily catchable disease. I’m happy to say, I’m speaking about typography.

Typography, in one sense or another, has existed since the dawn of writing. Even the Flintstones have their own font. But why does typography matter? Yeah, it’s everywhere. We take it for granted and hardly think of the consequences. I mean, can someone really tell the difference between Arial and Gill Sans?

In typographer Thomas Phinney’s article “How to Explain Why Typography Matters,” he describes typography’s many uses, forms, and effects—both subtle and obvious—to justify its importance.

As representatives from a creative agency, we’re often asked to justify our reasons for the use of a particular shape, color, or font. More often than not, the most compelling reason for using a particular font is the client’s brand. Numerous Utterly Orange posts have discussed the importance of branding, but it might be worth reiterating the value a font has for a brand.

If you get a chance, check out the movie Helvetica. This documentary walks you through not only the history of this seemingly universal font, but its impact on modern-day brands. Love it or hate it, Helvetica took us from the hodgepodge mash-up of fonts of the ’40s and ’50s and gave us a style that’s both legible (pragmatic) and malleable (artistic).

Fonts define a brand, and brands define a font. Typography and a brand become one and the same when we incorporate them effectively. Typography is so ingrained in us that we’d have no trouble identifying a well-known Fortune 500 company simply based on the typeface used.

With so many fonts available, it seems practically trivial to continue to develop new fonts. And yet, a sliver of an industry exists where people are coming up with better and new ways to write the words we read. Phinney’s article justifies this the same way fashion designers or furniture makers justify their work. With no shortage of clothes or furniture styles, we continue to create new fashions and new furniture. Why? Simply put, because of trends. The only consistent thing is change. Fonts evolve just as trends do.

After clients are convinced that fonts matter, they often want to take these newfound tools and exploit them. Caps, bold, and “fun” styles like Comic Sans become their paint brushes, screwdrivers, and hammers. Unfortunately, painting a picture red, using a screw that doesn’t fit, and hitting customers over the head isn’t always the best way to produce the right message.

Today, experimental studies are being done by psychologists and typographers on the effects of good typography. These studies help determine what constitutes good typography and typeface design as it relates to legibility. Some research involves hooking sensors to the orbicularis oculi (the muscle around the eye) and measuring things like squinting and frequency of blinking. These sorts of tests help us determine how effective a font may be, whether we see it or not. Forgive the pun.

Author: Eric Swenson

How effective are your Call to Actions?

With any advertising materials, getting prospective customers to act now is a must. Call-to-actions are essential and should never be neglected. As the name entails, a call-to-action is a button or a link that directs visitors to take some sort of  action: download something, make a purchase, read an article, sign up for an email notification, etc. Color, language, size, font, web placements of CTA’s should be well thought out. A good CTA should be outstanding and let the user know what’s going to happen next. People like being led to a next step. They like easy and convenient, and CTA’s give them the chance for stress-free web navigation.

Magdalena Georgieva offers 10 best practices to optimize the language of CTA’s:

  • Convey Value
  • Create Urgency
  • Make it Personal
  • Include Testimonials
  • Include Numbers
  • Turn it Into a Bonus
  • Make it Newsworthy
  • Be Confident in Your Language
  • Ask Questions
  • Be Subtle

To read  more, click here!

How successful have your CTA’s been?

Author: Marina Kaljaj